Vital Encounters
Making Conflict Work
Communicating in conflict requires emotional intelligence and dialogue skills
Transform conflict situations into productive outcomes
Conflict is inevitable — but how we handle it makes all the difference. When left unchecked, workplace tensions drain energy, derail collaboration, and create stress. But when managed effectively, conflict becomes a catalyst for innovation, stronger relationships, and better decision-making.
Vital Encounters helps professionals shift from avoidance or escalation to productive conversations that resolve issues, strengthen trust, and improve team dynamics. By understanding personality-driven conflict patterns and learning practical strategies to navigate disagreements, participants gain the confidence to turn friction into progress. The result? A workplace where challenges are tackled constructively, stress is reduced, and teams work together more effectively.
Emotional Intelligence
- Discover how to recognize and adapt to different emotional and communication styles.
- Build the flexibility to shift mindsets and responses for better interactions.
- Develop the self-awareness to regulate emotions and respond thoughtfully in high-stakes conversations.
- Learn how emotional agility can improve teamwork, leadership, and decision-making.
Workstyles and Conflict
- Explore how personality differences influence conflict and collaboration.
- Uncover the hidden patterns that drive unproductive workplace tensions.
- Learn to transform conflict into constructive dialogue instead of avoidance or confrontation.
- Develop strategies to engage in tough conversations with clarity and confidence.
Master Dialogue Skills
- Master the core skills of active listening, assertive expression, and curiosity-driven conversations.
- Learn how to ask better questions that unlock insight and engagement.
- Discover techniques to influence without overpowering, fostering trust and connection.
- Apply practical conversation frameworks to navigate difficult discussions with ease.
In-Person Workshop
Virtual Workshop
How Transformation HappensÂ
Communication is a skill you build, not just a concept you understand. That’s why every program follows a simple but powerful process: discover new approaches, practice them in realistic situations, and accelerate growth with focused feedback.
Discover
Open the door to new ways of communicating. Through stories, frameworks, and lessons drawn from my experience as a coach and communicator, you’ll uncover fresh approaches that immediately change how you think about influence, speaking, and connection.
Practice
Learning sticks when you do it. Every program — whether self-paced or in a live classroom — includes opportunities to rehearse skills through practice activities and immersive simulations. You’ll apply concepts in realistic scenarios that mirror the challenges you face in your role.
Feedback
The fastest way to grow is to see yourself in action and refine your approach. Throughout our programs, you’ll receive clear, constructive feedback that highlights strengths, uncovers blind spots, and accelerates your development as a communicator.
Explore Other Training Options
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The Influence EdgeÂ
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The Five Behaviors
Redefining teamwork through self-discovery and constructive behavior modeling.
